Question 1

Does WilBill offer live chat support?

Accepted Answer

Priority live chat is available on Pro and Enterprise plans. All plans include email support.

Question 2

How fast will I hear back?

Accepted Answer

Typically within one business day for standard support requests; Enterprise customers receive priority handling.

Question 3

Is there phone support?

Accepted Answer

Enterprise plans include a direct line - reach out to sales@wilbill.app to discuss.

Question 4

I'm not a customer yet - can I still ask questions?

Accepted Answer

Yes, sales@wilbill.app is the right address for pre-signup questions of any kind.

Question 5

How do I report a bug?

Accepted Answer

Email support@wilbill.app with steps to reproduce it, or use the in-app feedback option inside your account.

Question 6

Where can I check if WilBill is having an outage?

Accepted Answer

Visit status.wilbill.app for real-time platform uptime and incident history.

Question 7

Can I request a feature?

Accepted Answer

Yes - email hello@wilbill.app or use the in-app feedback option. We read every request.

Question 8

Do you offer onboarding help for teams switching from another tool?

Accepted Answer

Yes, particularly for Pro and Enterprise customers - mention this in your sales inquiry.

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