We're Here to Help - Sales, Support & Feedback
Have questions about WilBill features, custom plans, or migration help? Send us a message and our team will respond promptly.
Direct Channels
Reach out directly to the dedicated team for your specific inquiry.
Sales & Migration
Inquire about multi-business plans, custom workspace limits, and historical data imports.
sales@wilbill.inSecurity & Compliance
Direct inquiries regarding tenant isolation, security reviews, and vulnerability reports.
security@wilbill.inCustomer Support & Response Standards
We understand that financial software is critical to your day-to-day operations. Here is our commitment to service reliability, data confidentiality, and customer assistance.
Guaranteed Response Times
Our engineering and support teams operate Monday through Friday, 9:00 AM to 6:00 PM IST. Standard tickets receive an initial resolution or triage update within 24 business hours. Critical billing disruptions or workspace access issues receive priority escalation within 4 hours.
Assisted Migration Support
Transitioning from spreadsheets, QuickBooks, or Zoho? Our team provides guided CSV onboarding to map your historical customer directory, vendor catalogues, opening inventory stock, and tax profiles into WilBill without data corruption or missing records.
Security & Tenant Audits
WilBill enforces strict PostgreSQL Row Level Security (RLS) to isolate every organization's data at the database engine level. We never share, sell, or inspect financial records, and we can provide architectural documentation for external compliance audits.